Patient Complaints & Feedback

Patient Complaints & Feedback

The Reddington Hospital Group values and respects the views of our patients and clients who use our services and we strive continually to offer the highest standards of service and care. We always like to know our patients are comfortable and well cared for. If you feel your hospital visit was a particularly positive experience, we would be delighted to hear from you.

However, if you are unhappy with our facilities or service we want to know about it as soon as possible. If you would like to let us know any comments about the care you received in a Reddington Hospital Group, please call us on +234 812 800 8187/8 or e-mail us at client-services@reddingtonhospital.com.

Reddington Hospital Feedback From Patients

We are committed to maintaining the highest standards in all aspects of care and so your opinions and comments are important to us - good or bad. If you are unhappy with the service you have received we will investigate the situation and take positive action where necessary. If you tell us as soon as the problem arises, it can often be sorted out straight away. In many cases, the person looking after you may be able to solve a day-to-day query. Otherwise, the Head of Customer Services will be happy to help.

If you are an out-patient please bring any concerns to the immediate attention of our Customer Services Team. For an in-patient service issues should be directed to the nurse-in-charge or the ward manager or please call or e-mail us.

  If you prefer you can raise any concerns by e-mail or write a separate letter, stating: 1. the hospital and department/area where you were treated 2. the date on which you had reason to complain 3. names of the consultant(s), nurses or other staff who were caring for you, if known 4. the type of treatment you received 5. details of YOUR complaint 6. any further comments that you want to bring to our attention

Getting back to you

Acknowledgments will be sent within 48 hours of receiving the complaint. We will then reply in full as promptly as we can - usually within 10 working days. If the investigation is still going on after 10 days we will write to explain the delay. In very complex cases, which may take more time, we will send you regular progress reports. We may suggest meeting you to talk through your issues and attempt to resolve them.

Contact Phone No.:+234 812 800 8187/8

Contact email: client-services@reddingtonhospital.com